FAQ
FAQ
How can you become an Online B@nking user?
How safe is Online B@nking?
How do I find out what browser version I own?
How do I identify myself?
What is a DIGIPASS safety device?
What is a PIN code?
What happens if I type in the wrong PIN code?
What happens if I type in the wrong username?
What happens if the wrong token code is typed in?
What do I do if my DIGIPASS device has been lost or stolen?
When I connect to Online B@nking, nothing appears on the screen. Why?
Why can't I connect to Online B@nking?
Why can't I access all my accounts through Online B@nking?
What is the transaction limit?
Has my transaction been processed?
What exchange rate will be used for currency exchanges?
Is there an option to search in the transactions history?
How can you become an Online B@nking user?
If you already are a UniCredit Tiriac Bank customer, in order to become an Online B@nking user you must sign a contract at any UniCredit Tiriac Bank branch, stipulating the accounts you wish to access through Online B@nking. You must pay an additional EUR 12 fee for the DIGIPASS, the device that ensures the safety and the personalisation of your online transactions.
In order to use Online B@nking, you must fulfil the following technical requirements: you must own a PC with a Microsoft Windows 2000/XP, Linux or Mac operation system, you must have Internet access and one of the following web browsers: Internet Explorer 6.0 or a newer version, or Firefox 1.5 or a newer version.
For further information, questions or support, please contact our assistance service at + 40 21 200 2020, Monday through Friday, between 8 AM and 8 PM.
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How safe is Online B@nking?
In order to guarantee the safety of transactions, the SSL protocol is used, with a 128- bites encryption key, the most secure Internet communication protocol.
For each connection or signature, you must introduce your PIN code in the digipass device, and it generates a code which is valid only for 30 seconds. This code must be introduced in the Online B@nking application to validate the connection or your signature.
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How do I find out what browser version I own?
You can find out your Internet browser version by choosing the option "About [...]" in your "Help" menu. If you don't have the more recent versions installed, which are essential for using our Online B@nking service, they can be downloaded at the following addresses:
- For Internet Explorer users:
http://www.microsoft.com/windows/ie/default.htm
- For Firefox users:
http://www.mozzila.pl/
The download and installation time vary in accordance with your Internet connection speed.
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How do I identify myself?
The personal identification is generated based on the username and token. Your username can be found on the Online B@nking contract. A token is the number the DIGIPASS safety device generates after you introduce your PIN code on your device keyboard.
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What is a DIGIPASS safety device?
A DIGIPASS is an electronic device that generates a unique access code, called token, which is used to authenticate the Online B@nking user, as well as to sign the performed transactions.
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What is a PIN code?
The personal identification number (PIN) is a five digit code that protects the access to the DIGIPASS security device. This code is established by the customer when they receive the DIGIPASS device and can be modified afterwards.
IMPORTANT! In order to ensure the safety of your transactions, UniCredit Tiriac Bank recommends you NOT to write down your PIN code in a visible place and especially not on your DIGIPASS device
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What happens if I type in the wrong PIN code?
If the wrong PIN code is typed in three times in a row, the DIGIPASS device will lock (the words LOCK PIN and a 7-digit number will pop up on your screen).
Please call in to your nearest branch to unlock it.
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What happens if I type in the wrong username?
If the wrong username is typed in three times in row, the access will be blocked, and, on your next attempt, the message "Blocked User" will pop up on your screen. Please call our Help Desk number: + 40 21 200 2020, to unlock it.
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What happens if the wrong token code is typed in?
If the wrong token code is typed in three times in a row, your Online B@nking
access will be blocked. Please call our HelpDesk service at +40 21 200 2020, to unlock it.
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What do I do if my DIGIPASS device has been lost or stolen?
If your DIGIPASS device is lost or stolen, please call our HelpDesk service immediately (Monday through Friday, 8 AM to 8 PM) at + 40 21 200 2020 to lock your device.
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When I connect to Online B@nking, nothing appears on the screen. Why?
When connecting from a new computer for the first time, the computer needs to download and install a piece of software, which may be the cause of a longer delay.
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Why can't I connect to Online B@nking?
When you encounter problems in connecting to Online B@nking, please check the following:
1. In Internet Explorer, in the "Tools" menu -> "Internet Options" -> "Privacy” -> ”Advanced” tick in the ”Override Automatic Cookie Handling” box and set the First-Party and Third-Party cookies on Accept. In the same ”Privacy” menu, in Pop-up Blocker Settings, you must set the following websites in Exceptions: www.unicredit-tiriac.ro and ro.unicreditbanking.net.
2. Introduce your personal identification code exactly the way you wrote it in your Online B@nking contract, taking into account the difference between lower and capital letters, spaces or digits.
3. Your browser version (for technical details, refer to our Technical Requirements page)
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Why can't I access all my accounts through Online B@nking?
In this case, please check if the accounts that are missing are mentioned in your Online B@nking contract. If the accounts do not appear on your Online B@nking contract, please contact your local bank branch. If the accounts are stipulated on your contract, please contact our Helpdesk service, at +40 21 200 2020.
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What is the transaction limit?
There is no transaction limit, but, upon request, we can set a transaction limit and a daily limit. This limit is valid for all types of Online B@nking transactions. For further information, questions or support, please contact our Helpdesk service, at +40 21 200 2020, Monday through Friday, 8 AM to 8 PM.
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Has my transaction been processed?
After the successful completion of a transaction, the message that the transaction was successfully processed appears on your screen. If the transaction has not been completed successfully, a message appears informing you about the reason for the error. You can check that your transactions were processed on your payments list or directly in your account history. When you schedule or modify payment orders, you can view the list of these transactions in the corresponding section on the menu.
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What exchange rate will be used for currency exchanges?
The exchange rate the transaction is registered with is the one the bank uses when the order is signed. For an exchange to be processed by the bank on the same day at that day's rate, transfers should be sent to the bank up to the cut-off time.
If this deadline is missed, transactions will be processed on the currency of the next working day. For currency exchanges, the current day exchange rates are no longer valid after the cut-off time. Transactions transmitted after this time will be processed on the exchange rate valid for the next working day.
IMPORTANT! To find out the cut-off time, please contact the Account Officers in the bank branches or our HelpDesk department, at + 40 21 200 2020. You can also view this information in the ”Information” menu -> ”Cut-off time”.
NOTE: the exchange rates displayed on the UniCredit Tiriac Bank website are informative and do not create any obligation on the bank’s part regarding the exchange rate used to process your order. To determine the exchange rate used for the respective transaction, please contact your Account Officer.
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Is there an option to search in the transactions history?
Yes, you can search a certain transaction in your history, by accessing the "Accounts Information" -> “Accounts” -> “History” menu. Transactions are filtered based on one or more criteria, as such: period of time, type of transaction, IBAN account, bank, amount, payment details.
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